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Terms, Eligibility and Your Rights on 8kbd

This page sets out the legal conditions that govern your account and access to 8kbd, including eligibility, jurisdiction rules, and how we handle your data. Whether you deposit via bKash, Nagad, or Rocket, these terms apply to every session and transaction on the platform.

Account EligibilityJurisdiction & AccessData & Privacy RightsPayment TermsContact & Disputes
8kbd Terms, Eligibility and Your Rights on 8kbd
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

For account disputes, data requests, or questions about how these terms apply to your situation, reach our support team through the channels below. We handle legal and policy queries separately from general account help to make sure they reach the right team.

Team online

Live Chat

Open the chat widget from any page on 8kbd. For legal or policy queries, select the relevant topic so your message is routed to the right team without delay.

Email Support

Send detailed legal or data-related requests by email. Include your registered account details and a clear description of your query so we can respond accurately.

Account Help Centre

The Help Centre covers common questions about account terms, payment conditions, and eligibility. Check there first — many policy questions are answered without needing to contact us directly.

DATA & ACCOUNT SECURITY

How We Handle Your Data and Account

Your account data is stored securely and accessed only for the purposes described in our privacy policy — account management, payment processing, and fraud prevention. We do not sell your personal data to third parties. Here is how we approach the four areas that matter most to your account security.

Data Retention

We keep account and transaction records for as long as required by applicable law and our internal compliance obligations. You can request a summary of what we hold by contacting support.

Cookie Use

We use cookies to keep your session active, remember your wallet preference between bKash, Nagad, and Rocket, and measure how the lobby performs. You can manage cookie settings from your browser at any time.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, change your credentials immediately and contact support to flag the account for review.

Requesting Changes

To update, correct, or request deletion of your personal data, contact us via email with your account details. We aim to acknowledge data requests within a reasonable timeframe under applicable law.

Common Legal and Policy Questions

These are the questions we hear most often about account terms, data rights, and eligibility. If your question is not covered here, reach out via live chat or email.

Availability depends on your local law and whether your region is currently supported. We recommend checking with a legal adviser if you are unsure whether access is permitted where you are located.

Accounts accessing the platform from unsupported regions may be suspended. Any pending withdrawals are reviewed on a case-by-case basis in line with our terms and applicable law.

Yes. Send a data access request to our support email with your registered account details. We will confirm what data we hold and provide it in a readable format within the timeframe required by applicable law.

Contact support via email or live chat and request account closure. We will process the closure and delete personal data that is not required to be retained under legal or compliance obligations.

Our platform terms apply to all transactions. Additionally, each payment rail — bKash, Nagad, Rocket — has its own service terms, which apply independently to the transfer you initiate through their app.

We post the updated terms here with a note of what changed. If you continue using the platform after an update, that constitutes acceptance. Check this page periodically if you want to stay current.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.